Terms & Conditions

1. Definitions

1.1 The following provisions define the terms and conditions that govern your access and participation in any "play for real" services provided by The Company or collectively referred to as "The Company", "we", "our" or "us" as the context requires. These provisions are intended to be read in conjunction with "Betting Rules", "Privacy Policy" and any other Terms and Conditions governing the use of the Services and Website(s) and the Information comprised therein (collectively these "Terms and Conditions").

1.2 "Games" means internet gaming system accessible and/or offered on the Site; "Betting" or "bet(s)" for the purpose of these Terms and Conditions include, without limitation, wagering, gaming and gambling conducted in relation to any and/or all of the Service(s) offered on the Website(s);

"Device(s)" mean any application access devices, including but not limited to personal computers, laptops, mobile phones, personal digital assistants, PDA phones, hand-held devices employed for the use of the Website(s) and Services;

"Software" means any computer programme, data file or any other content (including any user information relating to the foregoing) that is required to be installed on your Device to enable you to use and access the Website(s) and Services;

"Sportsbook" means the internet gaming system accessible and/or offered at the part of the Website and all related services and online gaming activities;

"Services" means the Software and Games together made available from time to time;

"Your account or Account" means an account opened by you to be used to manage the payment of funds in relation to your use of the Website and Services.

2. Use of Site

2.1 You can only play the Games for money if you are:

• 18 years of age or over; and
• Have reached the age at which you are legally entitled to play the Games in whichever country you access our site.

You are not allowed to register on the Website and use our services if you are a resident of Aruba, Australia, Bonaire, Curacao, France, Iran, Iraq, Netherlands, Saba, Spain, St Maarten, Statia, U.S.A or the U.S.A dependencies, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.

2.2 If you are not entitled, The Company reserves the right to:

• immediately prevent your participation in Games and withdraw your account;
• report you to the relevant authorities.

2.3 Clicking on the relevant "JOIN AND REGISTER" button during your registration, you acknowledge and accept that:

• you are at least 18 years of age and/or legally capable of entering into binding contracts, including these Terms and Conditions;
• you have read, fully understood and accepted these Terms and Conditions; and
• these Terms and Conditions constitute a legally binding agreement ("Agreement") between you and The Company regarding the use of the Services.

2.4 You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.

3. Modification

3.1 We reserve the right to amend, update and modify these Terms and Conditions without prior notice, in our sole discretion. The amended, updated or modified Terms and Conditions shall be effective upon publication on the Website(s). Continued use of, access to and participation in the Services on or through our Website(s) and Device(s) after such publication constitute your acceptance to the modified or updated Terms and Conditions.

3.2 You acknowledge and agree that it is your sole responsibility to check, read and understand any amendments, updates and/or modifications. The Company shall not constitute an obligation to notify you of such amendments, updates and/or modifications. If you continue to use the Website after such amendments, updates and/or modifications, you automatically agree to be bound by them, whether or not you have had notice of, or have read, the relevant amendments, updates and/or modifications.

4. Intellectual Property

4.1 The information, material and data provided or made available to you on the Website(s), Services and/or in any other form including, without limitation, marketing programmes and materials, results, statistics, sporting data and fixture lists, odds and betting figures, text, graphics, video and audio content (the "Information"), belong to The Company and our licensors and are meant for your personal and non-commercial use only.

4.2 You may not in any way or by any means adapt, copy, modify, reproduce, store, distribute, display, publish, transmit, sell, rent, lease or license any part or whole part of the Website or otherwise make the Information available to any other person, website, or media without our prior consent.

4.3 The Software, Services and the Information provided on the Website(s) are protected by copyright, trademarks and other forms of intellectual and proprietary rights. All rights, title and interest in and to the Software, Services and Information on the Website(s) are owned by, licensed to and/or controlled by The Company and/or our licensors. You acknowledge that you do not acquire any rights, interests, or licences to the Software, Services and the Information through your use of the Website(s).

5. Conditions of Use

As a condition of use of the Services, you warrant and undertake that you shall not use or access the Website(s), Services, Software and/or the Information for any purpose that is unlawful under any law that is applicable to you or that is prohibited by and/or in breach of these Terms and Conditions. In particular (and in addition to all other representations and warranties set out in these Terms and Conditions), you warrant and undertake as a condition of your use of the Services:

• that you are acting on your own behalf and in your own personal capacity and not on behalf of another person;
• that you are not restricted by limited legal capacity;
• that you are not diagnosed or classified as a compulsive gambler;
• that you are of the legal age of 18 and above;
• that you are fully aware of the risk of losing money in the course of using the Services;
• that you are not using or depositing money which originate from illegal or unauthorised activities;
• that you agree that the Provider or a payment processing company on the Provider's behalf will handle all financial account transactions ("Payment Processor"). You hereby agree that the Payment Processor reserves the right to withhold any payments (deposit & withdrawal) should the Payment Processor have reason to believe or have any suspicion that you may be engaging in or have engaged in any fraudulent, unlawful, or improper activity;
• that you shall not allow other persons to use your account for any criminal or otherwise unlawful activities including, without limitation, money laundering, under any law applicable to you or us;
• to keep your username, account number and password secure, confidential and protected against unauthorised access or use and to ensure that you notify us immediately if you misplace, forget or lose your account name or password;
• to be solely responsible for any and all activities that occur under the access to and use of the Services on and through the Website(s) and/or Device(s) under your username, account number and password regardless of whether such access and/or use was authorised by or known to you or not;
• not to use the Website(s), Device(s), Software or the Information in any way which interferes the operational performance of the Services and the Website(s) to other users;
• not to solicit or in any manner seek to obtain any information relating to other users;
• not to upload or distribute any program, file or data that contain viruses and may affect the operational performance of the Device(s), Software, Services and/or Website(s);
• that your access to or use of the Services and Website(s) is not illegal or prohibited by laws or contractual obligations that are applicable to you from which you are currently accessing the Website(s) or using the Device(s);
• not to post or transmit to the Website(s) and/or to the Device(s) or to any other users, any unlawful, harassing, abusive, threatening, defamatory, obscene, indecent, inflammatory, racially or ethnically objectionable, pornographic or profane material, or any that could be considered a criminal offence;
• that you are not an officer, director, employee, affiliate or agent of The Company or any company related to The Company, or a relative or housemate of any of the foregoing;
• that you are not colluding or attempting to collude or intending to participate, directly or indirectly, in any collusion scheme with any other player in the course of any Betting.

6. Registration and Membership

6.1 In order to bet with The Company, you must complete the application for account opening and membership. We reserve the right to reject your Membership Application without reference to you or assigning any reason whatsoever.

6.2 You represent and undertake that all information supplied when registering and completing the Membership Application is accurate, true, kept up-to-date and complete in all respects including, your name, sources of funds (including the relevant bank accounts and card numbers) and residential address.

6.3 We will take reasonable and appropriate measures to ensure that any personal information disclosed to us shall remain confidential. We will not report or disclose your personal data or betting information unless compelled to do so by any applicable laws and regulations.

6.4 It is your sole responsibility to keep your personal information confidential. We reserve the right to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for the completion of payments.

6.5 It is your sole responsibility to ensure that the laws applicable to you do not prohibit you from using and accessing the Website(s) and/or using and participating in the Services.

6.6 We reserve the right to request further evidence of identification and age from you to verify your Membership Application (e.g. valid picture identification). If there is any change to your information details, you shall notify us of the relevant change immediately.

6.7 We reserve the right to confirm your name and address by post. The Company may, at our discretion, undertake additional security checks against any information that you provide. You agree that upon request by the Company, you are to provide any additional documentation required to verify the information you have provided. By agreeing to these Terms and Conditions you give consent for The Company to access, use and store any identification verification or checks that may be made against you.

7. Placement of Bets

7.1 We accept bets for games that are advertised on the Website(s) and/or through the Device(s). All such bets are subject to the Betting Rules applicable to each event or game, and to these Terms and Conditions. If a manifest error or mistake occurs or an incorrect participant is quoted for any event, all bets placed on that event shall be void. In the event of any malfunction to The Company gaming system, The Company reserves the right to void any and all bets placed.

7.2 Notwithstanding any other provision in these Terms and Conditions, The Company reserves the right, in our absolute discretion, to decline all, or part, of any bet placed without providing any reason whatsoever.

7.3 The Company reserves the right to suspend and or close a customer's account at any time if it is believed that you have breached any of these Terms or have acted in a manner of cheating, hacking, attacking, manipulating or damaging the normal betting spirits. Any winnings and/or payout including balance in the account shall be deemed forfeited and invalid.

7.4 Any forms of "abnormal bets" including the use of artificial intelligence or "bots" on the Internet will be VOID without prior notification. Any attempt or actual use of artificial intelligence by members will lead to termination of their account.

7.5 You are responsible and liable for all activities and transactions that take place through the use of any of the following:

• your name;
• your account number;
• your username and password.

7.6 Bets will be deemed valid and accepted by The Company when a transaction ID is displayed on your screen and duly reflected in your transaction history.

7.7 No betting is permitted after the commencement of an event and/or where the outcome of an event is known at the time of placement of your bet. If any event is erroneously left open for betting after the commencement of the event and/or where the outcome of an event is known, The Company reserves the right to decline or void such bets placed. If for any reason a bet is inadvertently accepted by The Company after an event or match has commenced, The Company reserves the right to cancel and void such bet. Acceptance of any bet shall be at the sole discretion of The Company.

7.8 Unless stated otherwise, the result of a match or event will be determined on the day of its conclusion for betting purposes. The winner of an event or game will be determined on the date of the event's conclusion according to the Betting Rules.

7.9 The Company does not recognise suspended games, protests or overturned decisions for betting purposes.

7.10 You acknowledge that any and all odds, lines and handicaps are subject to fluctuation without notice, and the foregoing will become fixed only at the time of acceptance of the bet by us. Where a manifest error, mistake or system failure results in an incorrect odd, line or handicap taken in a bet, The Company may at our absolute discretion (but shall not be obliged to) make reasonable efforts to contact you to allow the choice of placing another bet at the correct odds, lines and handicaps.

7.11 We will not accept any simultaneously placed bets on one event from you. In respect of any bet and the associated transactions therewith, the decision of The Company is final and conclusive.

8. Software Licence

8.1 You hereby acknowledge and agree that the Software that is made accessible to you is the property of The Company and that you do not gain any rights to such Software whatsoever. You may not in any way or by any means adapt, copy, modify, reproduce, store, distribute, display, publicly perform, broadcast, publish, transmit, sell, rent, lease or license or otherwise communicate or make available such Software to any other person, website or on any other media and/or device.

8.2 The Company grants to you a personal, non-exclusive, non-transferable and revocable licence to install and use the Software on your Device(s) (the "Licence") PROVIDED THAT such installation and use is made through a Device of which you are the primary user.

8.3 The Software is licensed and distributed by The Company solely for the purpose of enabling users of the Software to fully access and utilise the Services.

8.4 You are not allowed to:

• install or load the Software onto a server of other networked device;
• copy, distribute, transfer, assign the Software to any other person;
• rent, lease, sub-licence or transfer the Software to any third party;
• create or provide any means through which the Software may be used by others;
• translate, decompile, disassemble, modify, reverse engineer, adapt, create or make any attempts to create derivative works based on the whole or part of the Software; or
• use the Software in a manner prohibited by applicable laws or regulations.

9. Settlement of Transactions

9.1 The Company reserves the right not to settle a transaction in the event of discrepancies between the bank account and registered name.

9.2 Your winnings are exclusive of your bet amount, please take this into consideration when bets are placed.

9.3 The Company shall not be responsible or liable to you for any funds credited to an account in error, and The Company reserves the right to void any transactions involving such funds. If you ever find yourself in a situation where funds are mistakenly credited to your account, you should contact the company's customer support or follow the instructions provided in their terms and conditions for reporting such errors.

9.4 Payment of any taxes, fees, charges or levies that may apply to your winnings under any applicable laws shall be your sole responsibility.

10. Collection of Winnings

10.1 Your winnings from settled bets will be credited to your account and shall be withdrawn in accordance with our Terms and Conditions.

10.2 Funds will not be released under any circumstances if the full value of the deposited amount is not played through in full.

10.3 Withdrawals of money from your account may only be made in the same currency you deposited in.

10.4 The bank account used for the original placement of the deposit must be the same as the name of the registered account.

10.5 The Company reserves the right to charge your account to cover all reasonable cost relating to both the deposit and withdrawal.

11. Promotions

11.1 All promotion offers are limited to one per person. Meaning one per family, household address, IP address, email address, telephone number, credit or debit card and/or e-payment account, or shared computer (e.g. school, public library or workplace). If there is any collusion or usage of multiple account, all bonus and winning amount will be confiscated.

11.2 Turnover on all types of non-live table games (e.g. Blackjack, Video Poker, Craps, American Roulette, Baccarat and other non-live table games) and non-slot games, will not count towards this turnover requirement unless SPECIFICALLY stated.

11.3 Only valid bets that have been settled with win/loss results will count towards an effective turnover.

11.4 The required turnover subjected to all bonuses will not be counted as an effective rebate.

11.5 Given bonuses are only valid for thirty (30) days, starting from the date they are issued, unless otherwise stated in the bonus' terms and conditions. If a player fails to make the prerequisite value of wagers before the expiration, the bonus funds and money won using money bonus funds will be removed from the player's account.

11.6 Winbox reserves the right to decide unilaterally to execute and, at any time without prior notice, to modify, change, stop, cancel and/or invalidate the promotion.

11.7 All promotions or special offers introduced are subjected to these Terms and Conditions. The Company reserves the right to suspend, withdraw or modify such any promotions at any time.

11.8 In the event that The Company believes a user is abusing or attempting to abuse a promotion, The Company may, at our sole discretion, block, deny, suspend, withhold or withdraw any user from the promotion.

11.9 The Company reserves the right to void any or all bets made by any individual/group of people acting in liaison/collusion and attempts of fraudulent. The money in the accounts will be confiscated immediately.

12. Promotional Abuse and Irregular Play

12.1 We have a zero-tolerance policy towards bonus abuse, fraud, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to block and remove bonuses, associated winnings and/or deposits from accounts that we suspect, at our sole direction, are involved in such activities or behaviours.

12.2 We reserve the right to review transaction records and logs from time to time, for any reason whatsoever. You hereby consent in advance to this clause. If, upon such a review, it appears that you are participating, or attempting to participate, in strategies that we, in our sole discretion deem to be (i) promotional abuse; and/or (ii) irregular playing; we reserve the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your access to the Website and/or block your account. PLEASE NOTE that in such circumstances, we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts.

12.3 "Irregular play" includes, but is not limited to, any one of the following types of play:

• Equal, zero or low margin bets or hedge betting would not be accepted in any form. For example, Black or Red betting on Roulette or covering more than 24 of the 37 numbers on the table; both side betting including but not limited to sports and live casino;
• Delayed winnings, for example, "free spin" or "bonus" features initiated with bonus or cash funds, then the Player steps out of the free bonus or bonus round, and then completes at a later time for example, after the bonus has been wagered;
• "Game State Abuse" where the use of bonus funds are used purely to progress through the bonus stages and then final stages completed with cash bets when bonus funds have been released or forfeited; and
• Leaving large bets on table, for example in Blackjack, and returning after bonus wagering has been completed; and
• Whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error or failure including, but not limited to, in respect to any game.

12.4 "Promotional abuse" includes, but is not limited to, any one of the following types of play:

• Working in a syndicate with other players to abuse promotions, deliberately cheating or other unfair behaviour;
• Depositing and withdrawing funds shortly after with the intention to abuse the promotion. For example, deposit funds to receive free spins, and then wager your deposit just over 1 time your deposit value, initiate a withdrawal to not fall foul of clause "No Deposit Bonus" of the Website Terms;
• Using multiple accounts to claim a bonus or a free spin offer more than once.

12.5 The following games will not count the amount of code played, only the winnings and losses:

• MONKEY KING – Dragon Tiger Blue, Dragon Tiger Red, Single Pick, Roulette73, Baccarat
• EVOLUTION – First Person Craps, Craps, First Person Video Poker, Video Poker, All Blackjack Games
• JILI – Blackjack and Blackjack Lucky Ladies
• Pragmatic Play (Live) – All Blackjack Games
• Pragmatic Play (Slot) – Roulette, Baccarat, Dragon Bonus Baccarat, Dragon Tiger
• Playtech (Live & Slot) – All Blackjack Games

Thank you for your understanding and cooperation, and wish you a happy game.

13. Indemnity

13.1 You agree to fully indemnify, defend and hold The Company, our employees, officers, directors, licensees, distributors, affiliates, subsidiaries and agents for any loss, damage or claims (whether alleged, adjudicated or otherwise) (including reasonable legal fees) that may incur out of violation of the Terms and Conditions and/or Betting Rules and any other liabilities arising out of your use of the Website and/or Services or by any other person accessing the Website and/or Services using your account information details.

14. Disclaimer

14.1 The Company does not accept liability for the content, products, representations of external or third party websites from the public domain. The Company disclaims any and all warranties, representations and responsibilities in respect of any aspect of the Services, the Site and the Information, which may be provided by third parties and shall not on any account be liable for any default, breach or inaction of third party partners.

14.2 Any participation in the Games is at your sole discretion and risk. By playing the Games, you acknowledge that you do not find the Games and/or Services to be offensive, unfair or indecent in any way.

14.3 Some legal jurisdictions have not addressed the legality of online and/or offshore gambling while others have specifically made online and/or offshore gambling illegal. We do not intend that anyone should use the Site and/or Services where such use is illegal. The availability of the Services and Site should not be construed as an offer, solicitation or invitation by us in any country in which such use is illegal. It is your sole responsibility to ensure that at all times you comply with the laws that govern you and that you have the complete legal right to use the Site and Services.

14.4 Under no circumstances, including negligence, shall The Company be liable for any damages or losses that are deemed or alleged to have resulted from or caused by the Site or its content, including without limitation delays or interruptions in operation or transmission, communications, lines failure, any person's use or misuse of the site or its content, or any errors or omissions in content. The Company disclaims all warranties, representations and responsibilities to the full extent permissible by law and does not warrant that the Services will be uninterrupted, timely or error-free, that any electronic correspondences sent through the servers is free from any viruses or bugs. In the event of error, the Company reserves the right at its sole discretion to either void any affected result of the Games at any time or to correct the error. Should any funds be credited to or debited from your account in error, it is your responsibility to notify the Company in writing of the error without any delay. Any sums credited to your account due to the error shall be deemed invalid and shall be returned to the Company.

14.5 In no case does The Company warrant that the services offered match your expectations or standards and it shall be your responsibility to ensure that the requisite configuration and essentials for utilizing the services are maximized. You acknowledge that part or all the Information may be provisional in nature and may be subject to revision or modification.

14.6 If there is a discrepancy between the result showing on your Device and our server, the result showing on our server shall govern the result of the Game. You understand and agree that (without prejudice to your other rights and remedies) The Company records shall be the final authority in determining the terms of your participation in the Games, the activity resulting there from and the circumstances in which they occurred.

14.7 The Company reserves the right to discontinue, modify, remove or add to the Services, temporarily or permanently, in its absolute discretion with immediate effect and we shall not be liable in any way for any loss suffered in this regard.

14.8 This disclaimer supersedes all previous understandings, agreements and contracts. You hereby accept to indemnify The Company and its affiliates, employees, agents and associates against all claims, liabilities or expenses, including but not limited to attorney fees and court charges, arising from your access or use of the Services and Site, regardless of whether The Company has been advised of such a possibility or not. By using the Services and Site, you expressly waive off any right that may arise to you against us.

14.9 This disclaimer shall be read in full and shall be construed only after reading the same with the terms of use and privacy policy. By using this site, it shall be deemed that you have read, understood and acknowledged all the terms and conditions, privacy policy and the disclaimer.

15. Cancellation, Termination and Suspension of Account

15.1 The Company reserves the right in its sole and absolute discretion to void any winnings, freeze and forfeit any balance in your account, and/or to deactivate your account without cause at any time including, without limitation, if:

• you have more than one active account with The Company;
• the Name does not match the name on the bank account or other payment accounts used to make deposits and withdrawals;
• you participate in a promotion and withdraw before fulfilling the requirements of that particular promotion;
• you provide incorrect or misleading registration information;
• you have failed to provide the identification information upon request;
• you are not of Legal Age;
• you access and participate in the Services from a jurisdiction where participation is prohibited by law;
• you deny any of the transactions or deposits that you have made;
• you are depositing money originating from illegal or unauthorised activities;
• you are found to be cheating or attempting to cheat anyone or any party or you have employed or made use of an artificial intelligence or other system designed specifically to defeat the system or you are found to have colluded with other players in order to defraud The Company;
• you have allowed or permitted (intentionally or unintentionally) someone else to use your account; or
• you fail to comply with any of the terms and conditions set forth in this Agreement.

15.2 If the provision of the Services is suspended and/or your account is suspended or deactivated, the provision of the Services will only be reinstated and/or your account reactivated after the necessary rectification has been verified.

15.3 The Company retains authority over the issuing, maintenance and closing of user's accounts at any time for any reason. The decision with regards to any aspect of your account, use of the Services or the Site, is final and shall not be open to review or appeal. We will give you reasonable notice before doing so, unless circumstances dictate that we legally or practically cannot do so.

16. External Websites

16.1 Links to external websites are provided for your convenience only, and The Company is not responsible for and does not undertake to ensure that contents of such links are accurate, current or maintained.

16.2 The Company is not responsible nor liable for the contents or the privacy practices of the external websites.

16.3 The Company shall not be liable for any loss or damage whatsoever arising from or in any way connected with your use of any link to external websites provided on the Website(s).

16.4 The Company shall under no circumstances be associated or affiliated with any statement, opinion, trade or service marks, logos, insignias, products, services or with the operators or owners of external websites.

17. Adding or Discontinuing

17.1 We reserve the right to, in our sole discretion, to add new games or functions to the Website(s) or to commence, cease, discontinue, restrict access to or modify any games or functions at any time.

18. Violation

18.1 The Company reserves the right to seek all remedies in respect of any violation of these Terms and Conditions, including the right to deny or restrict access to the Services, Website(s) and Information to any particular person, terminate your account or to block access from a particular Internet address at any time and at our sole and absolute discretion.

18.2 You agree to fully indemnify, defend and hold harmless The Company and its affiliates, employees, agents and associates from and against all claims (whether alleged, adjudicated or otherwise), demands, liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever that may arise as a result of:

• your breach of the Agreement, in whole or in part;
• violation of any law or third party rights;
• use of Services and/or Site by you or other person using your account login details.

19. Miscellaneous

19.1 The English language version of this Agreement shall be the prevailing version in the event of any discrepancy between any translated versions of this Agreement.

19.2 This Agreement constitutes the entire understanding and agreement between The Company and you regarding the Services and the Site and supersedes any prior agreement, understanding or arrangement.

20. Self-Exclusion

Block account access for 6 months, 1 year, 3 years, or permanently. Self-Exclusion cannot be cancelled or shortened during the active period. For support or enquiries regarding responsible gaming, please email responsiblegaming@winbox88my12.com.

21. Underage Gaming Policy

WINBOX is strictly for players of legal gambling age. Accounts suspected of underage access may be suspended while age verification is completed, and verified underage accounts will be closed in line with responsible gaming safeguards.

KYC Policy

1. Purpose

• Prevent fraud, money laundering, terrorist financing, and identity theft.
• Verify the identity of all customers.
• Ensure withdrawals are made only to verified account holders.
• Comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) requirements.

2. When KYC is Required

KYC verification may be requested when:

• Lifetime deposits reach RM100,000.
• Single withdrawal exceeds RM30,000.
• Cumulative withdrawals exceed RM30,000 within 30 days.
• Multiple accounts are suspected.
• Unusual or suspicious transactions are detected.
• The Company determines additional verification is necessary.

The Company reserves the right to request KYC documents at any time regardless of deposit or withdrawal amount.

3. Identity Verification Requirements

Customers may be required to provide:

Proof of Identity (POI)

Accepted documents:

• Malaysian MyKad (Front and Back)
• Passport
• Driving Licence
• Government-issued Photo Identification

Requirements:

• Clear and legible.
• Full name visible.
• Date of birth visible.
• Photograph visible.
• Not expired.
• Customer must be at least 18 years old.

4. Selfie Verification

Customers may be required to submit:

• A selfie holding the identity document.
• A selfie clearly showing the customer's face and identification document.

Requirements:

• Face must be clearly visible.
• Information on ID must match uploaded document.
• No alterations or image manipulation allowed.

5. Proof of Address / Proof of Bank Ownership

Accepted documents:

Proof of Address

• Utility bill
• Bank statement
• Government correspondence

Proof of Bank Ownership

• Bank statement
• Online banking profile screenshot
• DuitNow registration screenshot
• Official bank confirmation letter

Requirements:

• Issued within the last 3 months.
• Full name must match account holder.
• Residential address or bank account details must be visible.

6. Name Matching Requirement

The following information must match:

• Gaming Account Name
• KYC Verification Name
• Bank Account Holder Name

The Company may reject deposits or withdrawals where discrepancies are identified.

7. Verification Status

Pending Review

Customer may:

• Access account.
• Play games.

Customer may not:

• Withdraw funds.
• Make additional deposits if verification threshold has been triggered.

Approved

Customer may:

• Deposit funds.
• Withdraw funds.
• Access all platform services.

Rejected

Verification may be rejected due to:

• Invalid documents.
• Blurry or unreadable documents.
• Name mismatch.
• Expired identification.
• Underage customer.
• Altered or fraudulent documents.
• Failure to provide requested information.

8. Enhanced Due Diligence (EDD)

Additional verification may be required for:

• High-value customers.
• High-risk transactions.
• Large deposit or withdrawal activity.
• Suspicious account behaviour.

Additional documents may include:

• Payslips.
• Income tax documents.
• EPF statements.
• Business registration documents.
• Source of Wealth declaration.
• Source of Funds declaration.

9. Third-Party Payments

The Company does not permit:

• Deposits from third-party bank accounts.
• Withdrawals to third-party bank accounts.
• Transfers between customer accounts.

All transactions must be conducted using accounts registered under the verified customer's name.

10. Politically Exposed Persons (PEP) & Sanctions Screening

The Company reserves the right to conduct:

• PEP screening.
• Sanctions screening.
• Adverse media checks.

Additional due diligence may be required before account approval or withdrawal processing.

11. Ongoing Monitoring

The Company may continuously monitor:

• Deposit activity.
• Withdrawal activity.
• Betting behaviour.
• Account activity.
• Transaction patterns.

Additional verification may be requested at any time.

12. Refusal to Cooperate

If a customer fails to provide requested KYC documentation within the required timeframe, The Company may:

• Suspend the account.
• Restrict deposits.
• Restrict withdrawals.
• Freeze funds where required by law.
• Close the account.

13. Record Retention

The Company may retain KYC records, transaction records, and verification data for a minimum period required by applicable AML regulations and licensing obligations.

14. Data Protection

Customer information is processed securely. Personal data is handled in accordance with applicable privacy and data protection laws. Information is only used for compliance, security, fraud prevention, and regulatory purposes.

15. Restricted Persons

The Company may refuse service to:

• Individuals under 18 years of age.
• Persons located in restricted jurisdictions.
• Persons subject to sanctions or regulatory restrictions.
• Customers unable to satisfactorily complete KYC requirements.

Please read this information carefully for your own benefit.

Operator, Interpretation & Definitions

https://www.winbox88my12.com is operated by Aurora Holdings N.V., having its office at Abraham de Veerstraat 9, Curacao. Company Registration number 157258.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Aurora Holdings N.V.
• Service refers to the Website.
• Website refers to https://www.winbox88my12.com.
• You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Responsible Gambling and Self Exclusion

Gambling means for the majority of our Users, entertainment, fun and excitement. But we also know that for some of our Users gambling has negative side effects. In the medical science is pathologic gambling since many years as serious sickness recognised.

Since our first day we have thought about this problem and try our best to help. Under "Responsible Gambling" We understand multiple steps of measures, with which a gambling provider can help to lower the possibility of negative side effects appearing. In case they already appear we also try to take active steps against them.

The most important instrument against negative side effects from gambling is knowledge and education about the risks of gambling to support our Users self-control in order to make sure they do not suffer from negative side effects.

Information and contact

Our customer support team will help you via email at all time without any additional costs for you: support@winbox88my12.com.

Our customer support team will of course not give out any information about You without Your consent to anyone else. In addition you also can take a self-test, if You are already gambling addicted at: https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/

And you can also find additional information about gambling addictions at: https://www.begambleaware.org/safer-gambling/

Helpful hints for responsible gambling

We recommend you think about the following hints, before gambling in order to insure gambling stays fun for You and without any negative side effects:

• Set yourself a deposit limit. Before you start to gambling, think about how much you can afford to gamble according to Your financial situation. Play with amounts which are for fun and for Your entertainment.
• Do not try to win back a loss at every cost. Try to not take huge risks to win back what You lost before at any cost. Play for Entertainment and not to earn money.
• Set yourself a time limit. Set yourself a time limit and do not break it. Keep in mind gambling should stay in balance with your other hobbies and not be Your only hobby.
• Play smart. It is smarter to not play when You are extremely stressed, depressed or under too much pressure. Also do not play when you are under the influence of Medications, Drugs or Alcohol.
• Take breaks. You should take breaks when You notice, that You get tired or can't concentrate anymore.
• Only one account. To make it easier to have an overview of how much time and money You spend on gambling it is highly advised to not create more than one Account per Person.

Minor Protection

To use our Service, You have to be 18 years or older. To avoid abuse, keep Your login data safe from any minors near You.

Principally we recommend a filter program to avoid minors, especially children, to access any context on the internet, which is not healthy for them.

For parents we can recommend a list of internet filters, to support them, from keeping their children from any context, which was not made for them: https://famisafe.wondershare.com/internet-filter/best-internet-filters.html

Self-Exclusion

In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything that does nothing good for you. "Self-Exclusion" means that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our customer support team and give them a time span between 6 months and 5 years. They also will explain to you all future steps and what is needed from you.

Email: info@winbox88my12.com. Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for your own protection.

During Self Exclusion you are not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account.

Responsible Gaming Policy

1. Commitment to Responsible Gaming

WINBOX is committed to providing a safe, secure, and responsible gaming environment. While gaming is intended to be a form of entertainment, we recognize that excessive gambling may cause financial, social, or personal difficulties for some individuals.

This Responsible Gaming Policy outlines the measures implemented by WINBOX to promote responsible gambling practices and protect vulnerable individuals.

2. Age Restriction

WINBOX strictly prohibits persons under the age of eighteen (18) years, or the legal gambling age applicable in their jurisdiction, from accessing or using the platform.

WINBOX reserves the right to request proof of age and identity at any time. Any account found to belong to a minor will be suspended immediately, and any winnings may be forfeited.

3. Player Responsibility

Players are encouraged to:

• Treat gaming as entertainment rather than a source of income.
• Gamble only with funds they can afford to lose.
• Set personal limits on deposits, wagers, and playing time.
• Avoid gambling when under emotional distress, intoxicated, or experiencing financial difficulties.
• Monitor their gaming activity regularly.

4. Responsible Gaming Tools

WINBOX may provide one or more of the following responsible gaming tools:

• Deposit Limits – Players may request daily, weekly, or monthly deposit limits on their account.
• Session Reminders – Players may receive notifications regarding the duration of their gaming sessions.
• Cooling-Off Period – Players may request temporary suspension of their account for a specified period.
• Self-Exclusion – Players may voluntarily exclude themselves from accessing their account for a defined period or permanently. Once a self-exclusion request is activated, it cannot be reversed until the exclusion period has expired.

5. Self-Exclusion Program

Players who believe they may be experiencing gambling-related difficulties may request self-exclusion by contacting Customer Support.

Self-exclusion periods may include:

• 24 Hours
• 7 Days
• 30 Days
• 6 Months
• 1 Year
• Permanent

During the exclusion period:

• Login access will be restricted.
• Deposits will not be permitted.
• Promotional communications may be discontinued.
• New accounts may not be opened.
• Any attempt to circumvent self-exclusion may result in account closure.

6. Identification of Problem Gambling

The following indicators may suggest problematic gambling behavior:

• Gambling beyond one's financial means.
• Chasing losses.
• Borrowing money to gamble.
• Neglecting work, education, or family obligations.
• Difficulty controlling gambling activity.

Players experiencing these issues are encouraged to seek professional assistance.

7. Employee Training

WINBOX employees involved in customer interaction receive appropriate guidance regarding responsible gaming principles and procedures for handling self-exclusion and responsible gaming requests.

8. Protection of Vulnerable Persons

WINBOX reserves the right to intervene where there is reasonable evidence that a player may be at risk of gambling-related harm. Such measures may include:

• Requesting additional verification.
• Imposing account limitations.
• Temporary suspension.
• Permanent account closure.

9. External Support Organizations

Players seeking assistance may contact professional support organizations within their jurisdiction specializing in gambling-related issues.

10. Policy Review

WINBOX reserves the right to amend this Responsible Gaming Policy at any time to ensure compliance with applicable laws, regulations, and licensing requirements.